PRIVACY POLICY AND COOKIES POLICY

This privacy notice provides you with details of how we collect and process your personal data through your use of our site abbeyvets.co.uk including any information you may provide through our site when you purchase a product or service or sign up to our newsletter.

We need to collect and use certain types of personal information about the people we deal with, such as current, past and prospective clients, suppliers, affiliates, employees, professional contacts and others with whom we communicate.

In addition, we may occasionally be required, by law or via our professional bodies  to collect, use and share certain types of personal information to comply with the requirements of government departments, agencies and regulators.

Under the Data Protection Legislation, all organisations which handle personal information must comply with a number of important principles regarding the privacy and disclosure of this information.

We believe that the lawful and correct treatment of personal information is critical to our successful operation.  We recognise that to maintain our professional reputation and integrity, we must be fully compliant with this legislation.

By providing us with your data, you warrant to us that you are over 13 years of age.

Data Protection Legislation

In the United Kingdom and the European Economic Area (EEA), “Data Protection Legislation” means all applicable data protection and privacy legislation or regulations including The Privacy and Electronic Communications (EC Directive) Regulations 2003 (also known as PECR) and any guidance or codes of practice issued by the European Data Protection Board or the Information Commissioner, together with:·     
  • prior to 25 May 2018, the UK Data Protection Act 1998; and
  • from 25 May 2018 onwards Regulation (EU) 2016/679 (the “General Data Protection Regulation” or “GDPR”), as amended by the UK Data Protection Bill
We fully endorse and adhere to the principles of data protection set out in the Data Protection legislation and will:
  • fully observe the conditions regarding the fair collection and use of personal information.
  • meet our legal obligations to specify the purposes for which we use personal information.) 2016/679 (the “General Data Protection Regulation” or “GDPR”), as amended by the UK Data Protection Bill
  • only collect and process the personal information needed to carry out our business or to comply with any legal requirements.
  • ensure that the personal information we use is as accurate as possible.
  • ensure that we don’t hold personal information any longer than is necessary.
  • ensure that people know about their rights to see the personal information we hold about them.
  • take appropriate technical and organisational security measures to safeguard personal information; and
  • ensure that personal information is not transferred abroad without suitable safeguards.
Additionally, we will ensure that:
  • there is someone with specific responsibility for data protection in the organisation- 
    Gary Champken MA VetMB BSAVA PGCertSAS MRCVS
    Abbey Veterinary Centres
    St.Arvans Chambers,
    Hereford Road 
    Abvergavenny
    Monmouthshire
    NP75PR
  • we regularly review and audit how we handle personal information.ersonal information.) 2016/679 (the “General Data Protection Regulation” or “GDPR”), as amended by the UK Data Protection Bill
  • the ways we handle personal information are clearly described.
  • everyone handling personal information understands that they are responsible for following good practice.
  • everyone handling personal information is appropriately trained and properly supervised.
  • we regularly assess the performance of people who handle personal information.
  • anybody wanting to make enquiries about handling personal information knows what to do; and
  • Queries about handling personal information are dealt with properly and courteously.
  • If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
  • It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at vets@abbeyvets.co.uk
The types of personal data we collect and use

Personal data means any information capable of identifying an individual. It does not include anonymised data. 

We may process certain types of personal data about you as follows:
  • Identity Data may include your first name, maiden name, last name, username, marital status, title, date of birth and gender, National Insurance numbers.
  • Contact Data may include your billing address, delivery address, email address and telephone numbers.
  • Financial Data may include your bank account details and other financial details.
  • Marketing and Communications Data may include your preferences in receiving marketing communications from us and our third parties and your communication preferences.
Sensitive Data
  • We do not collect any Sensitive Dataabout you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
Using your personal data: the legal basis and purpose

We will process your personal data:
  • As necessary to perform our contract with you and to update our records.
  • As necessary for our own legitimate interests e.g. for good governance and managing our business operations and to send you marketing communications(or those of a third party) and your interests and fundamental rights do not override those interests
  • As necessary to comply with a legal obligation e.g. when you exercise your rights under data protection law and make requests; for compliance with legal and regulatory disclosures, for establishment and defence of legal rights; to verify your identity and anti-money laundering checks. We have a legal responsibility to retain records of prescription only medications prescribed by our veterinary practices.
  • Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by emailing us at vets@abbeyvets.co.uk
  • Change of purpose  
  • We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to find out more about how the processing for the new purpose is compatible with the original purpose, please contact vets@abbeyvets.co.uk
  • If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you and we will explain the legal ground of processing.
We may process your personal data without your knowledge or consent where this is required or permitted by law.

DISCLOSURES OF YOUR PERSONAL DATA  

Subject to applicable data protection law we may share your personal data with:
  • Government bodies and agencies in the UK e.g. HMRC and Companies House;
  • Sub-contractors and other persons who help us provide our services;
  • Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
  • Service providers who provide IT and system administration services.
  • Courts, to comply with legal requirements;
  • In an emergency or to otherwise protect your interests;
  • Anyone else where we have your consent or as required by law.
  • Simplyhealth providers of Pet health plans. TELEOS Systems Ltd. providers of Practoce Management Systems. The Credit Protection Association for Credit management.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions. 

DATA SECURITY  

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention periods
  • We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
  • To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
  • By law we must keep basic information about our clients (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Your rights under applicable data protection law

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.
You can see more about these rights at: 

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please contact vets@abbeyvets.co.uk

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.  

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.  

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. 

THIRD-PARTY LINKS 

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of any third party.
WEBSITE

Terms and Conditions
This privacy policy applies between you, the User of this Website and Abbey Veterinary Centres, the owner and provider of this Website. Abbey Veterinary Centres takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. Please read this privacy policy carefully.

Definitions and interpretation

In this privacy policy, the following definitions are used:

Data:
collectively all information that you submit to Abbey Veterinary Centres via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Act 1998;

Cookies: a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);

Abbey Veterinary Centres a company incorporated in Wales with registered number 6481044 whose registered office is at St Arvans Chambers, Hereford Road, Abergavenny, Monouthshire, NP75PR.

UK and EU Cookie Law: the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2016;

User or you: any third party that accesses the Website and is not either (i) employed by Abbey Veterinary Centres and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Abbey Veterinary Centres and accessing the Website in connection with the provision of such services; and

Website: the website that you are currently using, Abbeyvets.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

Scope of this privacy policy

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

What we collect

We may collect the following Data, which includes personal Data, from you:
  • name and address
  • Contact Information such as email addresses and telephone numbers;
What we do with your information

For purposes of the Data Protection Act 1998, Abbey Veterinary Centres is the "data controller".

Unless we are obliged or permitted by law to do so, and subject to any third party disclosures specifically set out in our Privacy Notice. 

All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security see the clause below (Security).

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Third party websites and services

Abbey Veterinary Centres may, from time to time, employ the services of other parties for dealing with processes necessary for the operation of the Website. 

Links to other websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

Abbey Veterinary Centres may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Abbey Vetrinary Centres. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

We may also disclose Data to a prospective purchaser of our business or any part of it.

In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Functionality of the Website

To use all features and functions available on the Website, you may be required to submit certain Data.

You may restrict your Internet browser's use of Cookies. For more information see the clause below (Cookies).

Accessing your own Data

You have the right to ask for a copy of any of your personal Data held by Abbey Veterinary Centres as described in our Privacy Notice.

Security

Data security is of great importance to Abbey Veterinary Centres and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.

We endeavor to do our best to protect your personal Data. However, transmission of information over the Internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to the Website.

Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer/device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer/device.

Cookies are small files saved to the user's computers’ hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors. This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers’ hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information http://www.google.com/privacy.html

Cookies on the Abbey Veterinary Centres website

Session cookies
 – We use a session cookie to remember which pages you have looked at. You can learn more about session cookies and what they are used for at www.allaboutcookies.org/cookies/session-cookies-used-for.html

Google Analytics – We use this to understand how the Abbey Veterinary  Centres Internet site is being used in order to improve the user experience. Your user data is all anonymous. You can find out more about Google’s position on privacy as regards its analytics service at www.google.co.uk/intl/en/analytics/privacyoverview.html

This Website may place and access certain Cookies on your computer. Abbey Veterinary Centres uses Cookies to improve your experience of using the Website Abbey Veterinary Centres has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

Disclaimer

You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Given that the Internet uses an open system we cannot warrant that the site and downloads reach you virus-free. You must, therefore, take all appropriate precautions for your own safety.

Changes to this privacy policy 

Abbey Veterinary Centres reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

You may contact Abbey Veterinary Centres by email at vets@abbeyvets.co.uk
EXPERTS IN EQUINE HEALTH

Let’s Talk

If you have any veterinary or administrative enquiries you can phone on 01873 840069 during business hours (Mon-Fri 8.30am-6.00pm) or alternatively complete the form below and submit your enquiry.
One of our veterinary, nursing or administrative staff will be pleased to respond to you by phone or email as soon as possible during office hours.


24HR EMERGENCY NUMBER: 01873 852391

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